Seasoned IT professional with a wealth of experience. Technologist and purveyor of fine automation.
Experience
Lead Infrastructure Engineer
BigCommerce
May 2022
—
Present
Maintained cloud development tooling for BigCommerce platform supporting
300 software engineers.
Supported software engineers who had questions or technical issues.
Mentored teammates in cloud and platform engineering best practices.
Implemented system improvements that reduced lost time due to development issues by 90%.
Reduced monthly cost of cloud development environment by 35%.
Crafted technical vision for next-generation cloud development environment.
Senior Site Reliability Engineer
AerisWeather
Jan 2019
—
May 2022
Lead AerisWeather’s cloud infrastructure & DevOps strategy.
Provided guidance and mentorship in infrastructure & DevOps best practices.
Spearheaded AWS cost savings project, resulting in more
than $100,000 in savings per year and driving product margins
from 50% to 85%.
Standardized service deployments & CI/CD to accelerate team
productivity, lower deployment costs, promote self-healing
infrastructure, and improve service reliability to over 99.99%
in 2021, even through multiple widespread AWS outages.
Built AerisWeather’s webhooks product in under six months,
which grew to over $200,000 ARR in 2021.
Revamped SFTP eligibility file delivery to increase performance more than 2x.
Containerized and deployed MicroStrategy business intelligence tool to Amazon ECS.
Served as tier 3 support for the Novu platform.
Senior Software Engineer
Calix, Inc.
Nov 2016
—
Mar 2018
Designed and implemented automated Python test suite running 300+ tests
per day on 10+ models of Calix residential network hardware.
Reviewed junior developers’ code changes to automated test suite.
Provided guidance in Python best practices for Calix community.
Maintained 25 Linux-based systems that simulate LAN and WAN network traffic for
automated tests.
Diagnosed test failures and reported bugs as appropriate.
Web Operations Engineer
Zipnosis, Inc.
May 2015
—
Nov 2016
Maintained HIPAA-compliant platform for Ziponsis.
Acted as a technical reference for potential customers who have questions
relating to web operations, IT operations, or security.
Served as sole IT resource for company, supporting about 40 users and
managing a network of approximately 70 endpoints.
Lead project to perform penetration testing against the Zipnosis platform.
IT Engineer
General Mills, Inc.
Dec 2011
—
May 2015
Held positions in a wide variety of teams, including Unix & Linux, Network Security,
Digital Forensics, and IT Automation.
Managed 17 IBM XIV storage arrays, two EMC Symmetrix arrays, and 12 NetApp
storage controllers.
Managed three fiber networks composed of a total of six Brocade switches.
Maintained 16 VMware hosts across four clusters.
Designed self-service automation for IT processes.
Supported infrastructure security technologies including web content filtering,
endpoint antivirus, VPN, internal and external-facing firewalls, and security
information and event management (SIEM).
Provided IT forensics services for General Mills internal investigations and legal matters.
Assisted in recruiting IS candidates at the University of Minnesota.
Linux Systems Administrator
University of Minnesota
May 2008
—
Dec 2011
Publications
University of Minnesota
D. F. Kune, J. Koelndorfer, N. Hopper, Y. Kim, “Location Leaks on the GSM Air
Interface”, NDSS Symposium, 2012.